BRAND POLICY

Customer Care

At Jacqui O Luxe Beauty & Co, we are committed to providing high quality, luxurious beauty products that enhance your self care experience. Our brand is built on integrity, excellence and customer satisfaction.

We strive to offer exceptional customer service and are happy to assist with any concerns regarding your order.

If you receive a damaged or incorrect product, please contact hello@jacquioluxebeauty.com within 48 hours for resolution.

Please review our brand policies below:

Authenticity & Quality

We guarantee that all our products are authentic , carefully sourced and crafted with premium ingredients.

We ensure that our products meet strict quality control standards before they reach our customers.

Hygiene and Safety

Due to the hygiene and safety regulations, we do not resell returned or used items.

We prioritize safe packaging and handling to maintain the integrity of our products.

Intellectual Property

All content, including product names, descriptions, images and branding is the intellectual property of Jacqui O Luxe Beauty & Co and may not be copied, distributed or used without permission.

Fair Use & Resale Policy

Our products are intended for personal use only.

We do not authorise the unauthorized resale or redistribution of our products.

By purchasing from Jacqui O Luxe Beauty & Co, you agree with our brand policies. We appreciate your support and look forward to providing you with luxury beauty products you'll love.

For any enquiries , please contact us at hello@jacquioluxebeauty.com

Privacy & Safety

At Jacqui O Luxe Beauty & Co, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use store and protect your data when you shop with us.

1. Information We Collect

When you place an order or interact with our website , we may collect the following information:

Personal Details: Name , email address, phone number and shipping/billing address.

Payment Information: Processed securely via third party payment providers (we do not store payment details).

Order Details: Purchase history, order status and tracking information.

Website Interaction: Data collected through cookies and analytics to improve user experience.

2 . How We Use Your Information

We use your personal information to:

- Process and fulfill your orders efficiently

- Verify and complete transactions through Wix payments and third party banking services.

-Send order confirmations, shipping updates and delivery tracking details.

-Respond to customer service inquiries and provide support

- Improve our website , services and customer experience.

3. Payment Security & Third Party Banking

We use Wix Payments and third party banking services to process all payments securely. This ensures that:

- Your payment details are encrypted and not stored by us.

- Fraud prevention measures are in place to protect your financial information.

- Transactions are verified through secure third party systems before approval.

4. When We Contact You

- After Purchase: You will receive an order confirmation email and a shipping update once your order is dispatched.

- Tracking & Delivery: We may send tracking information and order status updates.

- Customer Support : If there are any issues with your order, we may contact you via email or phone.

- Marketing (Optional): With your consent , we may send promotional emails about new products, offers and updates. You can opt out at any time.

5. Data Protection & Security

We take security seriously and implement safeguards to protect your data , including:

- Secure servers and encryption technology to prevent unauthorised access.

- Compliance with GDPR and data protection regulations.

- Restricted access to personal information within our company.

6. Cookies & Website Tracking

We use cookies and tracking technologies to:

- Improve website functionality and user experience.

- Analyze traffic and optimize performance.

- Personalize content and marketing (if consented).

You can manage your cookie preferences through your browser settings.

7. Your Rights & Control Over Your Data

You have the right to:

- Access, update, or delete your personal information.

- Opt out of marketing emails at any time.

- Request details about how your data is used.

For any privacy related inquiries or to request changes to your data, please contact us at hello@jacquioluxebeauty.com.

8. Changes to This Policy

We may update this policy as needed to comply with regulations and improve our services. Any changes will be posted on our website.

By using Jacqui O Luxe Beauty & Co , you agree to this Privacy & Safety Policy . Thank you for trusting us with your personal information

Wholesale Inquiries

Jacqui O Luxe Beauty & Co

We are excited to offer wholesale opportunities for businesses looking to stock Jacqui O Luxe Beauty & Co products ! Whether you're a retailer, salon, or beauty professional , we'd love to collaborate with you.

Why Partner With Us?

- High quality, luxury beauty products designed for professional and personal use.

- Competitive wholesale pricing with bulk order discounts

-Reliable and secure shipping for all wholesale orders.

-Dedicated support and assistance to help grow your business.

How To Apply

To inquire about wholesale pricing and partnership opportunities , please email us at business@jacquioluxebeauty.com with the following details.

- Your business name and location

-Type of business (e.g., retail store, salon, e commerce)

-Products you're interested in

-Estimated order quantities

Once we receive your inquiry, our team will review your request and get back to you within 2-3 business days with more details.

We look forward to working with you!

Payment Methods

At Jacqui O Luxe Beauty & Co accepts the following secure payment methods for all online purchases:

Accepted Payment Methods

Credit / Debit Cards - Visa , Mastercard, American Express and Maestro
PAYPAL - Secure online payments via your PayPal account
Apple Pay & Google Pay - Fast and secure checkout using your mobile wallet
Klarna - Buy Now , Pay Later options available at checkout.

All payments are processed securely, and we do not store any payment details. If you experience any issues with payment, please contact us at hello@jacquioluxebeauty.com.

Thank you for shopping with Jacqui O Luxe Beauty & Co !