POLITIQUE DE MARQUE

Customer Care

At Jacqui O Luxe Beauty & Co, we are committed to providing high quality, luxurious beauty products that enhance your self care experience. Our brand is built on integrity, excellence and customer satisfaction.

We strive to offer exceptional customer service and are happy to assist with any concerns regarding your order.

If you receive a damaged or incorrect product, please contact hello@jacquioluxebeauty.com within 48 hours for resolution.

Please review our brand policies below:

Authenticity & Quality

We guarantee that all our products are authentic , carefully sourced and crafted with premium ingredients.

We ensure that our products meet strict quality control standards before they reach our customers.

Hygiene and Safety

Due to the hygiene and safety regulations, we do not resell returned or used items.

We prioritize safe packaging and handling to maintain the integrity of our products.

Intellectual Property

All content, including product names, descriptions, images and branding is the intellectual property of Jacqui O Luxe Beauty & Co and may not be copied, distributed or used without permission.

Fair Use & Resale Policy

Our products are intended for personal use only.

We do not authorise the unauthorized resale or redistribution of our products.

By purchasing from Jacqui O Luxe Beauty & Co, you agree with our brand policies. We appreciate your support and look forward to providing you with luxury beauty products you'll love.

For any enquiries , please contact us at hello@jacquioluxebeauty.com

Confidentialité et sécurité

At Jacqui O Luxe Beauty & Co, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use store and protect your data when you shop with us.

1. Information We Collect

When you place an order or interact with our website , we may collect the following information:

Personal Details: Name , email address, phone number and shipping/billing address.

Payment Information: Processed securely via third party payment providers (we do not store payment details).

Order Details: Purchase history, order status and tracking information.

Website Interaction: Data collected through cookies and analytics to improve user experience.

2 . How We Use Your Information

We use your personal information to:

- Process and fulfill your orders efficiently

- Verify and complete transactions through Wix payments and third party banking services.

-Send order confirmations, shipping updates and delivery tracking details.

-Respond to customer service inquiries and provide support

- Improve our website , services and customer experience.

3. Payment Security & Third Party Banking

We use Wix Payments and third party banking services to process all payments securely. This ensures that:

- Your payment details are encrypted and not stored by us.

- Fraud prevention measures are in place to protect your financial information.

- Transactions are verified through secure third party systems before approval.

4. When We Contact You

- After Purchase: You will receive an order confirmation email and a shipping update once your order is dispatched.

- Tracking & Delivery: We may send tracking information and order status updates.

- Customer Support : If there are any issues with your order, we may contact you via email or phone.

- Marketing (Optional): With your consent , we may send promotional emails about new products, offers and updates. You can opt out at any time.

5. Data Protection & Security

We take security seriously and implement safeguards to protect your data , including:

- Secure servers and encryption technology to prevent unauthorised access.

- Compliance with GDPR and data protection regulations.

- Restricted access to personal information within our company.

6. Cookies & Website Tracking

We use cookies and tracking technologies to:

- Improve website functionality and user experience.

- Analyze traffic and optimize performance.

- Personalize content and marketing (if consented).

You can manage your cookie preferences through your browser settings.

7. Your Rights & Control Over Your Data

You have the right to:

- Access, update, or delete your personal information.

- Opt out of marketing emails at any time.

- Request details about how your data is used.

For any privacy related inquiries or to request changes to your data, please contact us at hello@jacquioluxebeauty.com.

8. Changes to This Policy

We may update this policy as needed to comply with regulations and improve our services. Any changes will be posted on our website.

By using Jacqui O Luxe Beauty & Co , you agree to this Privacy & Safety Policy . Thank you for trusting us with your personal information

Demandes de renseignements en gros

Jacqui O Luxe Beauty & Co

Nous sommes ravis d'offrir des opportunités de vente en gros aux entreprises souhaitant proposer les produits Jacqui O Luxe Beauty & Co ! Que vous soyez détaillant, salon ou professionnel de la beauté, nous serions ravis de collaborer avec vous.

Pourquoi devenir partenaire avec nous ?

- Produits de beauté de luxe de haute qualité conçus pour un usage professionnel et personnel.

- Prix de gros compétitifs avec remises sur les commandes en gros

-Expédition fiable et sécurisée pour toutes les commandes en gros.

-Un soutien et une assistance dédiés pour vous aider à développer votre entreprise.

Comment postuler

Pour vous renseigner sur les prix de gros et les opportunités de partenariat, veuillez nous envoyer un e-mail à business@jacquioluxebeauty.com avec les détails suivants.

- Le nom et l'emplacement de votre entreprise

-Type d'entreprise (par exemple, magasin de détail, salon, commerce électronique)

-Les produits qui vous intéressent

-Quantités de commande estimées

Une fois que nous aurons reçu votre demande, notre équipe examinera votre demande et vous répondra dans les 2 à 3 jours ouvrables avec plus de détails.

Nous avons hâte de travailler avec vous !

Payment Methods

Modes de paiement

Chez Jacqui O Luxe Beauty & Co, nous accepte les méthodes de paiement sécurisées suivantes pour tous les achats en ligne :

Modes de paiement acceptés

Cartes de crédit/débit - Visa, Mastercard, American Express et Maestro
PAYPAL - Paiements en ligne sécurisés via votre compte PayPal
Apple Pay et Google Pay - Paiement rapide et sécurisé avec votre portefeuille mobile
Klarna - Options d'achat immédiat, de paiement ultérieur disponibles au moment du paiement.

Tous les paiements sont traités de manière sécurisée et nous ne conservons aucune information de paiement. En cas de problème de paiement, veuillez nous contacter à l'adresse hello@jacquioluxebeauty.com.

Merci d'avoir fait vos achats chez Jacqui O Luxe Beauty & Co !